Investigation Summary
#347 — Checkout latency spike
Illustrative report — section names match CLI output
Confidence
82%
Affected Service
checkout-service
Owner
payments-platform
Top suspected cause
Redis connection pool exhaustion
Ranked 0.82 / high — not a single definitive root cause
Timeline
Supporting Evidence
- Deploy #784 at 14:01
- Redis connection pool saturation
- Queue backlog growth
- Request timeout increase
- Worker concurrency change in diff
- Source-code ownership: payments-platform
Hypotheses
- Queue backlog growth preceded latency spike (supported)
- Deploy #784 changed worker concurrency (partial)
Evidence gaps
- Worker heartbeat unavailable
- Queue latency metrics not connected
Next actions
- Inspect worker concurrency changes in Deploy #784
- Compare queue depth before and after the deploy window